Basic Hotel Innsbruck

It was a horrible experience. Not recommended at all. The room was very dusty and the breakfast was below average. I wrote my review in booking and I got a very rude and disrespectful response from them. I will copy paste one out of many unprofessional responses I got from them at the end of my comment. They were fighting me because of my review, what a very disrespectful way of talking to guests. The AC is programmed to be turned off every few hours and that was very annoying at night. Even the kids weren’t safe from their rudeness. They were pointing that my kids were noisy, which is not true, as we leave the room early morning and comes back around 9pm very exhausted and sleeps right away. They were telling me over and over again that they gave it to me in a cheap price, I believe they are the ones who fixed the price not me. And I paid it in full it was not a charity from their side. Over all, not recommended very bad facility and unbelievably rude management. Their message to me is “we booked parking place for you, gave you one of the best rooms on top of the house - and you complain like this? You stayed 2 nights - why do you not complain anything at the desk. The team is always at your disposal? Side fact: Your neighbours complained about you ref the noisy children. But we did not said anything and organized an other rooms this guests. At the end: a survey like this. It is much easier to talk to us!!!! We can help everytime. Very sad! and do not forget: you booked the BASIC Hotel - the cheapest possibility for 4 persons!!!!!”